Answers to all your shipping questions can be found in the information below. Don’t hesitate to contact our Customer Care team if you still have questions.Please note our desk tops are specifically expensive to ship. They are not easily handled. Please ensure you read these terms and conditions and understand the difficulty in shipping large items prior to placing your order.
Pound Sterling Store
You are currently browsing our Pound Sterling store that is specifically directed to customers that want to order products to ship to the UK mainland only, for all other destinations please contact us for a quote.
Shipping to Ireland
Because of tax reasons,orders shipped to Ireland will charge an additional £100 for shipping each item.
Shipping to other areas
For other destinations please contact us for a quote.
Do you offer free shipping?
We offer free shipping on all our products.
Which courier do we use?
Our shipping partners-DPD for nomal parcels and DHL for desktop due to oversized.Every item is dispatched separately.
Can we choose the hour of delivery?
At the moment we do NOT offer specific hours of delivery. We are constantly working on improving our services so hopefully one day we will be able to offer that service.
Can we choose the day/date of delivery?
At the moment we do NOT offer specific Day of delivery. We are constantly working on improving our services so hopefully one day we will be able to offer that service.
Do the couriers install the goods?
Couriers just deliver the goods to your postal address. They will not install the products. We can't offer an installation service but we'll gladly talk you through the process.
Do the couriers bring the goods up to apartments/other floors?
Couriers just deliver the goods to your postal address. They don't bring up goods on different floors.
Estimated time of arrival?
For all stock orders we aim to deliver the goods within 7 working days, however delivery is often quicker. We will undertake to use reasonable endeavors to dispatch the Goods within this timescale but we cannot guarantee to do so. Not all products shown on the website are held in stock, so delivery time of these goods may vary.
We use a reputable national courier service to send out all of our boxed delivery items. Ensure you sign for all goods as unchecked so that if in the unlikely event something is damaged, claims can be made from the couriers. Please note deliveries by our couriers can only be left at your front door, reception or goods inwards.
It is your responsibility to carefully check that all items have been delivered in the correct quantity and to the required specification. Any errors, omissions or damage to items must be notified in writing, within 24 hours of receipt of your delivery, or by the end of the next working day. Any damages, errors or omissions notified to us after this period will not be considered.
What do we do if packages are damaged?
If you see any damages to the delivered packages that might be caused by the courier, please let her/him know! They will help you to fill out a form or add a note to the delivery that the packages are damaged which is handy for the file and makes life much easier for us and the courier.
Shipping Address Modification
Because we aim to fulfill orders as quickly as possible. we cannot change the shipping address or other details on your order after 9PM (GMT) that day.If you need to make changes, please log on to the official website of DPD or DHL to make changes.
When do we receive the tracking number?
As we explained above, the goods are picked up at our warehouse by the courier the same day we processed your order (note that this can be the day after you have pushed through your order as we lump orders together and pass them through every 24 hours to the warehouse). The courier comes towards the end of the day to give our warehouse the time to pick all the orders and set them up for pick up. From the moment the courier has picked up the goods and have accepted them into their warehouse they will send you a tracking number.
If you haven't received a mail with a tracking number, first look in your junk mail folder as the mail is send from DPD's domains and thus might end up there.Also, you will receive an email from us which subject is Your Flexispot order has shipped. If you don't find anything in your junk mailbox please contact us via phone, email or chat!
Return and Refund Policy
We want you to be completely satisfied with your FlexiSpot purchase, and we strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy.
Please send an email to [email protected] with your return request along with the order number included. Also, please let us know the reason for your return.
Woodland House, Toledo Close,
General information for all returns
1.Due to your personal preferences, the return fee incurred, we do not bear the return fee
2.Original shipping charges will not be refunded.
3.The customer will be responsible for the cost of shipping a returned item back to us.
4.Returns must be made within 30 days of receipt.
5.Returned items must be in the original packaging. Items returned not in the original packaging will not be eligible for a refund.
We want to give you the best sit-stand desk experience possible and most importantly start you on the right footing. We stand confidently behind our solutions, so we suggest trying them out for 30 days, risk-free. If you’re not completely satisfied with your FlexiSpot for any reason, let us know and you can return the goods to us.
1.Most orders ship the same day. In the event your order has not shipped, you have 24 hours to notify us of the cancellation.
2.There are no cancellation fees for standard items canceled before shipment.
3.If the item has already shipped, it is subject to our standard return policy.
In the event an item you’ve ordered is out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available via an expedited method at no cost to you.
Didn’t find the shipping information you were looking for? Just give us a call at +44 204 5187 138 and we will be happy to assist you.