We stand behind our products and we want you to feel secure knowing that we’ll work with you to resolve any issues. All Flexispot® products purchased in the U.K. after Octeber 5, 2016 are covered by a limited, non-transferable warranty against defects in material or workmanship that affect your ability to operate the product as intended, and that appear due to normal use during the applicable warranty period. This warranty does not cover product failures due to any of the following:
- misuse or abuse
- changes in surface finish, including color-fastness or matching of colors, woodgrains, or textures
- normal wear and tear
- dye transfers caused by external contaminants
- modifications made by the user
- failure to install or maintain the products in accordance with product instructions and warnings
- damage or marking of surfaces caused by sharp or foreign objects
- pilling of textiles
Applicable Warranty Periods
FlexiSpot Height-Adjustable Desk Frames
All height-adjustable desks purchased on or after October 5, 2016 include a 5-year warranty for the frame, and a 3-year warranty for the motor, controller and switch, electronics and other mechanisms.
FlexiSpot Sit-Stand Desktop Workstations
All standing desks purchased on or after October 5, 2016 include a 1-year warranty for the frame, medium-density fiberboard desktop and mechanisms.
FlexiSpot Desk Bikes
All desk bikes purchased on or after October 5, 2016 include a 1-year warranty for the electronics.
All worktops purchased on or after October 5, 2016 include a 1-year warranty.Within one year, if the worktops are not painted or peeled during use, we will provide them with new ones free of charge.
All monitor mounts purchased on or after October 5, 2016 include a 1-year warranty for the arms, gas spring system and mechanisms.
If any defect covered by this warranty is discovered, we will repair or, at our option, replace any such defective product. If we ask, you must return the defective product to us. For warranty claims made during the first year after purchase, we will pay shipping costs for the returned product and for the replacement product; after that, you must pay the shipping costs for the replacement product and and product that we ask you to return.
Our simplified product design means every part serves an integral purpose. Therefore, in order to ensure your product maintains our superior quality standards, in most cases we fully replace defective products, rather than issuing replacement parts. Note: In an effort to control quality we don’t keep inventory of discontinued items, but we will replace defective products that have been discontinued with similar products.
THE REMEDIES DESCRIBED ABOVE ARE THE ONLY ONES THAT FLEXISPOT WILL PROVIDE, EITHER UNDER THIS WARRANTY OR UNDER ANY WARRANTY ARISING BY OPERATION OF LAW. FLEXISPOT WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM THE BREACH OF THIS WARRANTY OR ANY OTHER WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY.
To make a warranty claim, contact us at +44 204 5187 138.