Error Code Troubleshooting for E2 Series 

1 If the LED Display shows "E01", please turn off the desk .

2 If the LED Display shows "E02", please turn off the desk 25 minutes.

3 If the LED Display shows "E03" or “E04”, please check to see if the items on your desk exceed the maximum load capacity. If so, please lighten the load, then press and hold the “▼”button to reset. If the items on the desk do not exceed the maximum load capacity, please press the “▼” button to reset.

4 If the LED Display shows "E05", ”E06” or “E10”, please check if the frame is stuck. If not, please press and hold the “▼”button to reset.

5 If the LED Display shows "E07" or ”E08”, please check to see if the cable and control box are properly connected. If not, please reconnect the two parts securely, then press and hold the “▼”button to reset.

6 If the LED Display shows "E09", please check to see if the loading weight on both sides of the desk is too unbalanced. If so, distribute the load more evenly. If not, please press and hold the “▼”button to reset.

 

Note:

1 Reset process: press and hold the “▼” button until the desk reaches its lowest height, then wait until it rebounds to the lowest height (shown on display), which signals that the reset process is complete.

2 “”shown on the display means the desk needs to be reset. Follow the reset process above.

3  If another error code is displayed and the “▼” button does not work, please make sure there is no issue with the power cable. Then turn off the desk for at least 10 seconds. Then, restart it and follow the Reset Process as explained above.

4  Reset to factory settings:  Press and hold the “M” and “3” together for at least 3 seconds until the keypad buzzes twice. Then follow the Reset Process.

 

Error Code Troubleshooting for E5/E5 Series

1 If the LED Display shows "E01", please turn off the desk for at least 13 minutes.

2 If the LED Display shows "E02", please turn off the desk for at least 25 minutes.

3 If the LED Display shows "E03" or “E04”, please check to see if the items on your desk exceed the maximum load capacity. If so, please lighten the load, then press and hold the “▼”button to reset. If the items on the desk do not exceed the maximum load capacity, please press the “▼” button to reset.  

4 If the LED Display shows "E05", ”E06” or “E10”, please check to see if the frame is stuck. If not, please press and hold the “▼”button to reset.

5 If the LED Display shows "E07", ”E08”, “E20”, ”E21”, “E22” or “E23”, please make sure the cables of the two motors and control box are properly connected. If not, please reconnect the two parts securely. Then, press and hold the “▼”button to reset.

6 If the LED Display shows "E09", please check to see if the loading weight on both sides of the desk is too unbalanced. If so, distribute the load more evenly. If not, please press and hold the “▼”button to reset.

Notes:

1 Reset process: press and hold the “▼” button until the desk reaches its lowest height, then wait until it rebounds to the lowest height (shown on display), which signals the reset process is complete.

2 “”shown on the display means the desk needs to be reset. Follow the reset process above.

3  If another error code is displayed and the “▼” button does not work, please make sure there is no issue with the power cable. Then, turn off the desk for at least 10 seconds. Then, follow the Reset Process as explained above.

4  Reset to factory settings: Press and hold the “M” and “3” together for at least 3 seconds until the keypad buzzes twice. Then follow the Reset Process.

How Can We Help You?

Please fill out the form below and one of our sales representatives will be in touch with you shortly.