Warranty Info

• All desk bikes purchased on or after October 5, 2016 include a one year warranty. click here.

Shipping Info

• Our shipping partners-DPD for nomal parcels and DHL for desktop due to oversozed.Every item is dispatched separately.

• Dispatch Times-Orders are packed and despatched from Monday to Friday (excluding bank holidays). Orders will normally be shipped within 24 hours from receipt of order. Orders placed before noon will be dispatched on the same day.
• Track Your Goods-When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted. If you have a registered account with us, you may check the status of your order online. Visit ‘My Account’, sign in to your account and click the 'Your Orders' tab. Your order status may take up to one 1 business day to update after your order has been placed. It is your responsibility to check your tracking and make sure you know which day your order will be out for delivery.

Return Policy

• Due to weight limitation, desk bike does not provide pickup service.
• All goods are to be returned unused in their original packaging and in a saleable condition. All labels and tags must still be attached. Any goods returned in an unsaleable state will not be processed. This does not affect your right to return faulty goods.
• The goods must be returned within 30 days from the date your order was placed. Notification of a return must be communicated in writing to [email protected]. If you fail to notify us of your intent to return an item within 30 days, Flexispot Limited are under no liability to process a refund. Once notified we will send you a Goods Return Form. It is the responsibility of the customer to pay for all shipping and costs incurred when returning goods. Should you wish we can arrange collection of the goods. This is the cheaper option. You must be present at the collection address given Mon-Fri 9am-6pm to hand over the goods. If you fail to do so any refund will be deducted the cost of a failed collection. Should you choose to return the goods yourself we would recommend that you return the goods with a delivery service that insures you for the full value of the goods as we cannot take responsibility for any items lost without proof of delivery. We will only refund the value of the goods returned, no shipping costs will be refunded unless previously agreed by a member of our Customer Services team via email. Refunds can only be issued to the card used to purchase the goods and will be refunded within 30 business days of receipt of return.