Return and Refund Policy

Return Policy

We want you to be completely satisfied with your FlexiSpot purchase, and we strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy.

Please send an email to with your return request along with the order number included. Also, please let us know the reason for your return. We will issue a Return Merchandise Authorization (RMA) number.

Return Address:
Woodland Group.
Woodland House, Toledo Close, 
Coventry, Warwickshire 
CV5 6UN. 
United Kingdom



General information for all returns

1.Due to your personal preferences, the return fee incurred, we do not bear the return fee

2.Original shipping charges will not be refunded.

3.The customer will be responsible for the cost of shipping a returned item back to us.

4.Returns must be made within 30 days of receipt.

5.Returned items must be in the original packaging. Items returned not in the original packaging will not be eligible for a refund.

Refund Policy 

Refund Policy - 30-Day Money Back Guarantee.

We want to give you the best sit-stand desk experience possible and most importantly start you on the right footing. We stand confidently behind our solutions, so we suggest trying them out for 30 days, risk-free. If you’re not completely satisfied with your FlexiSpot for any reason, let us know and we’ll arrange for collection from your home or office and refund you in full. No if, buts or maybes! 

Order Cancellation

If you want to cancel your order, please email us at or call us at +44 203 7692 956 (9am-5pm CCT) within 1 hour of placing the order and before 12pm Central.

1.Most orders ship the same day. In the event your order has not shipped, you have 24 hours to notify us of the cancellation.

2.There are no cancellation fees for standard items canceled before shipment.

3.If the item has already shipped, it is subject to our standard return policy.

Backordered Items

In the event an item you’ve ordered is out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available via an expedited method at no cost to you.

Didn’t find the shipping information you were looking for? Just give us a call at +44 203 7692 956 and we will be happy to assist you.